WHO ARE WE AND HOW TO CONTACT US
Party King Grills Co. LLC dba PartyKingGrills.com is a design and manufacturing company with its primary manufacturing facilities located overseas, secondary and back up support manufacturing located in Oklahoma City and vicinity. Main warehouse located in Oklahoma City, OK. Replacement parts and business office are located in Weatherford, OK. Party King Grills is American owned and operated.
METHOD OF SALES
In 2019 the decision was made to only sell through our store. We drop ship via Ground unless otherwise noted on the order.
Online Purchase Customers
For questions regarding our products please email firstname.lastname@example.org. Normally a reply is sent within a couple of hours except for holidays and weekends which may require up to the following business day. If you choose to leave a voice message please include your phone number, time zone and best time to be reached. To report any website problems please email email@example.com
How to contact us
Due to the huge influx of phone solicitations Party King Grills has switched to email for communication but if you need to be called back please let us know in the email sent to CustomerService@PartyKingGrills.com with the best two times to be called back and we will gladly call you back. Note: we regret not being able to answer the phone immediately when you call but we have no control over the solicitation calls which waist our time. We miss talking to you so do not hesitate to ask us to call you.
Email is monitored throughout the day, along with nights and weekends. Most questions can be answered by reading the Frequently Asked Questions.
Party King Grills products, are shipped Ground and normally ship same day or following day of order, and generally arrive in 4 business days or less in the US (excluding AK and HI).
Party King® Grills, LLC will only accept returns on unused items in their original packaging, with a valid receipt or order number within 45 days of the original purchase date. A 10% restocking fee will be applied.
Your purchase of every Party King® grill and accessory item is protected from manufacturer’s defects and shipping damage by a 1-year limited warranty. Please email firstname.lastname@example.org regarding warranty or service issues.
Party King Grills, LLC
P.O. Box 465
Weatherford, OK 73096
Thanks again for shopping at PartyKingGrills.com. We look forward to serving you.