WHO ARE WE
Party King Grills Co. LLC dba PartyKingGrills.com is a design and manufacturing company with its primary manufacturing facilities located overseas, secondary and back up support manufacturing located in Oklahoma City and vicinity. Main warehouse located in Oklahoma City, OK. Replacement parts and business office are located in Weatherford, OK. Party King Grills is American owned and operated.
METHOD OF SALES
Drop ship via Ground unless otherwise noted on the order.
Office hours 9am-5pm M-F CST
Online Purchase Customers
For questions regarding our products please email email@example.com. Normally a reply is sentwithin a couple of hours except for holidays and weekends which may require up to the following business day. If you choose to leave a voice message please include your phone number, time zone and best time to be reached. To report any website problems please email firstname.lastname@example.org
How to contact us
Due to the huge influx of phone solicitations Party King Grills has reassigned the front desk operator to directing emails to the appropriate department so they can respond to your question or need. If you need to be called back please let us know in the email sent to CustomerService@PartyKingGrills.com with the best two times to be called back and we will gladly call you back. Note: we regret not being able to answer the phone immediately when you call but we have no control over the solicitation calls which waist our time. We miss talking to you so do not hesitate to ask us to call you.
For assistance assembling, finding parts or placing a warranty claim, email CustomerService@PartyKingGrills.com with you issue and contact info. One of our warehouse team members will contact you within 8 hours except for holidays and weekends which may require up to the following business day. You will speak directly to one of our warehouse team members until the problem is resolved. We promise to always call you back as soon as possible.
Email is monitored throughout the day, along with nights and weekends. Most questions can be answered by reading the Frequently Asked Questions.
Party King Grills products, with the exclusion of the PRO Grill are shipped Ground and normally ship same day or following day of order, and generally arrive in 4 business days or less in the US (excluding AK and HI).
Party King® Grills, LLC will only accept returns on unused items in their original packaging, with a valid receipt or order number within 90 days of the original purchase date. A 10% restocking fee will be applied.
Your purchase of every Party King® grill and accessory item is protected from manufacturer’s defects and shipping damage by a 1-year limited warranty. Please email email@example.com regarding warranty or service issues.
Party King Grills, LLC
P.O. Box 465
Weatherford, OK 73096
Thanks again for shopping at PartyKingGrills.com. We look forward to serving you.