Policies

Privacy Policy

In an ongoing effort to protect your privacy and remain SSL compliant Party King Grills wants you to be know the following:

Party King Grills does not retain credit card information for any online transaction after the sale is completed.

Party King can only guarantee customer’s security and privacy of name, address, phone number, email address, checking account (if applicable) or credit card information when it is shared directly with Party King Grills by one of the following three ways; Transmitted thru the Party King Grills secure website shopping cart, or by verbally giving the information to the Party King Grills warehouse desk at (580) 772-4238. No other method or phone number is acceptable for PartyKingGrills.com transactions.

You the customer shall not share your credit card or personal information with anyone representing Party King unless following the above described method. Party King Grills affiliate resellers are not under Party King Grills jurisdiction and Party King Grills accepts no expressed, written or implied responsibility for guaranteeing privacy with anyone other than Party King Grills Official Website or Warehouse office personnel. You should only do business with people and companies that you are familiar with and trust. Party King Grills cannot and will not be held liable for fraudulent abuse of personal or financial information when given to someone other than Party King Grills official website shopping cart or Party King Grills Warehouse Office.

Offsite Party King Grill’s representatives (Field Sales Representative) never ask for credit card information and always refer you to the warehouse office for make payment arrangements, if you are asked for your card information by someone on behalf of Party King Grills please report it to the Party King Grills home office immediately.

Order Processing

From the time your order has been accepted, Party King® Grills normally ships same or following business day of order. Your order generally arrives in 4 business days or less in the continental USA. Only VISA and MasterCard credit cards are accepted. Payment by personal check is also authorized but will delay product shipment until check has cleared. You will be notified promptly if any item is on backorder.

Shipping

All shipping charges for Party King® products ordered are in addition to the online drop ship warehouse prices detailed in this website. Please note that all product and accessory orders must be shipped to physical street addresses (no P.O. boxes) within the continental USA. Shipments will typically be made via a standard ground carrier.

Calculating Shipping & Handling Expense

Shipping & handling costs for Party King® products are based on flat-rate charges calculated on the weight and size of the item(s) being shipped. Click here for shipping rates.

Returns Policy

Party King® Grills, LLC will only accept returns on unused items in their original packaging, with a valid receipt or order number within 90 days of the original purchase date. A 10% restocking fee will be applied.

Warranty Policy

Your purchase of every Party King® grill and accessory item is protected from manufacturer’s defects and shipping damage by a 1-year limited warranty. Please email customerservice@partykinggrills.com regarding warranty or service issues.

Changes in Product Features and/or Prices

Products, features, specifications and pricing are the most recent available at the time of posting on our website but are subject to change without notice. Party King Grills, LLC reserves the right to make changes in our pricing and/or improvements in our products periodically without incurring the obligation to install such improvements and changes on equipment or items previously manufactured.